Customer Support Analyst

Are you passionate about delivering high-quality technical support and building great relationships with customers all over the world?
 
We're looking for an experienced Customer Support Analyst to join a growing team in Christchurch. This is a fantastic opportunity to work with innovative technology that's making a difference, while providing world-class service to an international client base.
 
What you'll be doing:

• Taking ownership of 1st and 2nd line customer support - responding to calls and emails, and ensuring issues are resolved promptly and professionally.
• Supporting software installations and assisting with SQL, Windows Server, and Windows Desktop environments.
• Delivering remote technical and system support, including database maintenance.
• Tracking, documenting, and following up support cases to make sure customers receive continuity of service.
• Contributing to knowledge base resources to improve support tools and processes.
• Assisting in the planning and implementation of internal IT projects, including CRM, infrastructure, and software system improvements.

• 2+ years' experience in customer support or service delivery within a technical, software, or scientific industry (hardware/software mix ideal).
• Solid skills in troubleshooting, technical problem-solving, and following structured processes.
• Strong communication skills - you can break down complex technical issues and build positive relationships with customers at all levels.
• Hands-on skills with SQL databases, Windows environments, networking, and software implementation.
• A self-motivated mindset with strong attention to detail and the ability to prioritise multiple tasks.
• Proven ability to write and follow clear technical documentation.

• Work with highly innovative technology that is used internationally.
• Be part of a supportive team environment where ideas and initiative are valued.
• Opportunities to grow your skills across software, systems, and technical support.